Frequently Asked Questions (FAQ)
At Erin Becpk, we are passionate about providing our customers with premium-quality wool cloaks and coats. Whether you are a first-time buyer or a returning customer, we’ve compiled this list of frequently asked questions to help guide you through our store policies, product information, and more.
1. What materials are your cloaks and coats made from?
Our garments are crafted from high-quality wool blends that offer warmth, durability, and comfort. We use responsibly sourced natural fibers and combine traditional tailoring with modern design for timeless outerwear.
2. How do I choose the right size?
Each product page includes a detailed sizing chart to help you find your perfect fit. We recommend measuring your chest, waist, and hips, then comparing them to our size guide. If you’re between sizes or unsure, feel free to contact us at [email protected] for personalized sizing advice.
3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location. International customers are responsible for any customs duties or import taxes that may apply.
4. How long will it take to receive my order?
Most orders are processed within 1–3 business days. Standard shipping within the U.S. typically takes 5–7 business days, while international delivery can take 10–20 business days depending on the destination. You will receive a tracking number once your order ships.
5. Can I return or exchange my item?
Yes, we accept returns and exchanges within 30 days of delivery, provided the item is unused and in its original condition. Please visit our Return & Exchange Policy or email [email protected] for more information.
6. What should I do if my item arrives damaged?
We take great care in packaging your order, but if you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos and your order number, and we will arrange a replacement or issue a refund.
7. Do you offer custom sizing or personalization?
At this time, we do not offer custom sizing or personalization. However, we are exploring these options for the future. Stay connected through our newsletter for updates and new features.
8. Is my payment information secure?
Absolutely. Erin Becpk uses encrypted SSL technology and trusted third-party payment processors to ensure your information is safe and secure. We never store your full payment details on our servers.
9. How do I care for my wool cloak or coat?
To maintain the quality and longevity of your garment, we recommend dry cleaning only. Avoid machine washing, as this can cause shrinking or fabric distortion. Store in a cool, dry place when not in use, and use a garment bag for long-term storage.
10. Still need help?
If your question isn’t answered above, please reach out to our customer service team at [email protected]. We strive to respond to all inquiries within 24–48 business hours.